SOCIAL

The social dimension of the Sustainability Awareness Framework examines how a product or service impacts society at large. This includes considerations of social equity, community engagement, public health, and overall societal well-being. The focus is on both the direct and indirect social consequences of the product or service.

CATEGORY	Description	IMPACT	EXAMPLE FEATURES
Sense of Community	Feeling of belonging to an organization, to an area or to a group of like-minded people.	Strong sense of belonging, Encourages cooperation, Enhances overall wellbeing	Community forums, User profiles & Badges based on participation in community
Trust	Firm belief in the reliability, truth, or ability of someone or something.	User confidence, Loyalty, Long term engagement	2 Factor Authentication, User Reviews & Ratings, Transparency & Reliability
Inclusiveness & Diversity	The inclusion of people who might otherwise be excluded or marginalized.	Society reflection, Diverse perspectives, More user base	Multilingual support, Support users with disabilities
Equity	Quality of being fair and impartial	Fair Access, Social Justice, Address inequalities	Non-discriminative algorithms, Affordable Access
Participation & Communication	Imparting or interchanging thoughts, opinions or information by speech, writing, or signs.	Engage active participation, User satisfaction, Feedback based improvement	Live Chat Support, Feedback system, Interactive Polls and Surveys