ZEROS Guide

TEAM Members

Group Member	Student Number
Mansoureh Rousta	0444957
Naeem Ahmad Sattar
Meher Yar Khan
Jai Kumar

What is ZEROS

To motivate your customers to come and give their feedbacks about subcontractors is now easy, fun and possible. Customers do not prefer to use an application and filling the boring forms for nothing. If they feel after filling forms they will earn benefits they try to enter to ZEROS and give their feedback about subcontractors otherwise acting as non-technical people can harm the company. With ZEROS it is possible for customers while they are sending their feedbacks they receive a luck number to participate in lottery of the company. The main purpose is to make motivation for customers, in addition, administration and management subcontractors as online tool has been declared.

Motivation

ZEROS is a web application mobile friendly developed during the CodeCamp- winter2015 in Lappeenranta University of Technology.

The most important thing which we have considered is “The Customer Does Not Care About Your Value Chain!”Sub partners and subcontractors can seriously damage the reputation of the manufacturer. The main reason why ZEROS wanted to develop this project is because we wanted to create a network of companies for its clients, where seeking additional services and new subcontractors would be less risky for clients due to community feedback and insurer’s risk data. With ZEROS's feedback form functionalities, the Manufacturer can see how specific subcontractors are performing because Customers don’t care if they experience bad service due to low-quality contractors. Outsourcing partners represent the Manufacturer to customers. Aiming to create a network for clients to easily seek additional services and subcontractors in reduced-risk environments. In addition, gathering data directly from the previous clients and the insurer's risk data.

Goals

S/N	GOAL	Implemented
1	Implement Mobile app based on phoneGap	Yes
2	Motivate customers by lottery option	Yes
3	Customer feedback form	Yes
4	Random Luck numbers assign	Yes
5	Lottery Results table	Yes
6	Managing subcontractors page	Yes
7	Create an assignment form	Yes
8	Add subcontractors to assignments form	Yes
9	ScoreBand page	Yes
10	Browse feedback form for subcontractors	Yes
11	ScoreBand page for subcontractors	Yes

Technologies

IDE: Cloud9

PhoneGap - HTML, CSS, JavaScript

jquery Mobile

PHP

MySql

ScreenShots

Presentation and Report

Presentation: code-camp-52fzgg0ov4h3.zip

Report:

Code: zeros.tar.gz

Poster

Sample Code

<div data-role="panel" id="left-panel">
<ul data-role="listview">
<li data-icon="delete"><a href="#" data-rel="close">Close</a></li>
<li data-icon="home"><a href="#one">Dashboard</a></li>
<li data-icon="comment"><a href="#">Customer Feedback</a></li>
<li data-icon="eye"><a href="#login1" >Manage SubContractors</a></li>
<li data-icon="star"><a href="#login2" >ScoreBand</a></li>
<li data-icon="check"><a href="#lottery" >Lottery Results</a></li>
</ul>
</div>

Post-Code Camp

Contact Center Optimization: Branches

Sales force transformation: e.g. Life insurance

Mobile sales automation: Salesperson

Social Monitoring: adopting social technology

Concentration on digitalization of CRM“